Privacy Policy
Your privacy is important to us. This policy explains how Trip Hai collects, uses, stores, and protects your information when you visit our website or enquire about our travel services.
1. Introduction
This Privacy Policy applies to the Trip Hai website, accessible at https://triphai.in/ ("Trip Hai", "we", "our", or "us"). It explains how we handle personal information when you browse our website, submit an enquiry, request a travel package, or communicate with our team.
We process personal information in accordance with applicable laws. Where consent is required, we will request it before processing your information.
This policy should be read alongside any applicable booking terms and cancellation policies provided when you use our services.
2. Information We Collect
Depending on how you interact with our website and services, we may collect the following information.
Personal Information
- Your name, email address, and phone number.
- Information submitted through contact forms, enquiry forms, emails, calls, or messaging services.
Travel Information
- Preferred destinations, travel dates, and holiday package preferences.
- Number of travellers, budget, accommodation preferences, and itinerary requirements.
- Booking details and additional travel requests you choose to provide.
Technical Information
When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited, and website usage data, depending on the tools enabled on our website.
Booking and Payment Information
If you make a booking, relevant booking and transaction information may be processed. Payments, where available, may be handled by third-party payment providers. We do not intentionally request full payment card credentials through ordinary enquiry forms.
3. How We Use Your Information
We may use the information collected for the following purposes:
- To respond to travel enquiries and customer requests.
- To prepare travel itineraries, quotations, and customised holiday packages.
- To coordinate travel arrangements and booking requests.
- To communicate booking confirmations, updates, and customer support information.
- To improve our website, services, and user experience.
- To maintain website security and help prevent fraudulent or unauthorised activity.
- To maintain business records and comply with legal obligations.
- To send promotional messages where permitted by applicable law and, where required, with your consent.
We use personal information for the purposes explained when it is collected, or for other purposes permitted by applicable law.
4. Sharing of Information
We do not sell personal information as a business practice. We may share relevant information in the following circumstances:
- Travel service providers: Hotels, transport operators, tour operators, activity providers, and other suppliers when necessary to fulfil your requested travel arrangements.
- Service providers: Website hosting, communication, customer support, analytics, and other vendors that help operate our services.
- Payment providers: Payment processing partners when you make a payment.
- Legal requirements: Authorities or other parties when disclosure is required by law or necessary to protect legal rights and safety.
- Business transfers: Relevant parties in connection with a merger, restructuring, or transfer of business, subject to applicable law.
We aim to share only the information reasonably necessary for the relevant purpose.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential functions, remember preferences, understand website traffic, and improve performance.
Third-party tools, such as analytics services, advertising tools, social media integrations, or embedded maps, may also use cookies or similar technologies if enabled on our website.
You can manage cookies through your browser settings. Where required by law, consent will be requested before non-essential cookies are activated.
Disabling certain cookies may affect the availability or functionality of some website features.
6. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We aim to maintain safeguards appropriate to the nature of the information we handle.
7. Data Retention
We retain personal information for as long as reasonably necessary to respond to enquiries, manage bookings, provide services, maintain business records, resolve disputes, and meet applicable legal requirements.
When information is no longer required, we will take appropriate steps to delete, anonymise, or securely dispose of it, subject to applicable legal obligations.
8. Your Privacy Rights
Subject to applicable law, you may be entitled to:
- Request information about personal data we hold about you.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications where available.
- Raise a privacy concern or grievance with us.
To make a privacy request, please contact us using the details provided in the Contact Us section. We may need to verify your identity before processing the request. Some information may need to be retained where required by law.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, travel providers, payment services, or social media platforms.
These third parties may have their own privacy policies and terms. We do not control their independent privacy practices, so we encourage you to review their policies before providing personal information.
This policy applies to Trip Hai's handling of information and not to independent third-party websites.
10. Children's Privacy
Our website is intended for people planning or enquiring about travel services. A parent or legal guardian should provide or authorise information about a child wherever required by applicable law.
We do not knowingly collect children's personal information in circumstances where such collection is prohibited. If you believe a child's information has been provided to us improperly, please contact us so we can review the matter and take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website tools, business practices, or applicable legal requirements.
Any revised version will be published on this page with an updated effective date. Where required, we will provide additional notice or request consent for relevant changes.
12. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, you can contact Trip Hai using the details below.
Keshav Nagar, A-125, Nathu Pura, Burari, Delhi.
Please provide sufficient details so that we can understand and respond to your request. We will handle privacy grievances in accordance with applicable law.